WHY I KEEP MY RECEIPTS AND WARRANTIES…

June 16th, 2017

So, back in June of 1992, I bought a Trek 800 Antelope like the one above. This month, three days shy of the bike’s 25th anniversary, the frame broke, snapping the frame/chainstay all the way through at dropout on drivetrain side.

At first I went online to see if the frame was repairable, but I was pleased to be reminded that Trek give a life-time warranty to the original owner. I pulled open my file cabinet and removed my bike file where I had kept all of the important information, including the original receipt. I call the Trek 800 number and spoke3 with Luke for about five minutes. Luke told me that yes, the bike was covered and that I should take the bike to the nearest Trek dealer which, in my case, was Bike Authority in Broadview Heights.

I took the bike there the next day along with a copy of the receipt. The technician gave me a repair ticket and told me that he would be in touch. Luke, at Trek, had told me that what usually happens in these situations is that a new frame is shipped and all the pieces-parts are transferred from the broken frame to the new frame.

That was what I expected, but that was not what happened.

I took a call from Bike Authority yesterday afternoon to come pickup my bike and today I brought home an entirely new—not new frame with old parts—Trek 820 Antelope. (Mouse over the above photo to see the bike.)

Clearly, as I’ve said to everyone involved, Trek rocks.

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